Bcomms Technologies Inc. d/b/a ClickTel Inc.
Last Updated: November 2025
Bcomms Technologies Inc., doing business as ClickTel Inc. (“ClickTel,” “we,” “our,” or “us”), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our internet, wireless broadband, VoIP, and related telecom services, as well as when you interact with our websites or customer support (“Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information in the following categories:
1.1 Personal Information
Information that identifies or can reasonably be linked to you, such as:
- Name
- Service address and billing address
- Email address, phone numbers
- Username and authentication data
- Identification documents (if required by law)
- Payment details (last 4 digits of card, billing method—payment processors store full card information)
1.2 Account & Service Information
- Service plan and subscription details
- Equipment serial numbers, installation records
- Support tickets, call logs, and chat transcripts
- Network usage statistics (bandwidth, speeds, connection duration, device connections)
1.3 Technical & Device Information
Automatically collected information:
- IP and MAC addresses
- Device type and identifiers
- Router or CPE telemetry (signal strength, uptime, bandwidth)
- Browser type, OS, and configuration
- Cookies and analytics tokens
1.4 Network & Traffic Information
Collected for network operations and legal compliance:
- Source/destination IP addresses
- Time stamps and usage volumes
- DNS queries (anonymized where possible)
We do not inspect or log the content of your internet traffic unless required by law.
1.5 VoIP-Specific Information (CPNI)
For VoIP phone services, we may collect:
- Call detail records (CDRs)
- 911 address and routing information
- Call routing metadata
We follow FCC and CRTC rules for Customer Proprietary Network Information (CPNI).
2. HOW WE USE YOUR INFORMATION
We use information for the following purposes:
2.1 Provide and Maintain Services
- Authenticate and manage accounts
- Enable Internet, wireless, and VoIP connectivity
- Monitor and optimize performance
- Support installation, repair, and service deployments
2.2 Billing and Payments
- Process payments securely
- Issue invoices
- Detect fraud or payment disputes
2.3 Customer Support
- Respond to inquiries
- Diagnose service and equipment issues
- Improve service quality
2.4 Network Management, Security & Abuse Prevention
- Prevent spam, cyberattacks, and network abuse
- Maintain service reliability and capacity
- Enforce Acceptable Use Policies
2.5 Legal and Regulatory Compliance
- Respond to lawful requests from authorities
- Maintain telecom records as required by FCC, CRTC, or other regulators
2.6 Service Improvements
We may use non-sensitive data for:
- Network engineering and optimization
- Product development
- Offering new plans or promotions
You may opt out of marketing communications at any time.
3. HOW WE SHARE INFORMATION
We do not sell personal information.
We may share your information only with:
3.1 Service Providers & Contractors
Including those who assist with:
- Billing and payment processing
- Network infrastructure
- Installation and field services
- Customer support platforms
All partners are required to maintain confidentiality and comply with security standards.
3.2 Legal & Regulatory Authorities
We disclose data only when required by:
- Court orders, subpoenas, warrants
- Applicable telecom regulations
- Emergency 911 services (for VoIP customers)
We notify customers of such requests unless prohibited by law.
3.3 Business Transfers
If ClickTel is involved in acquisition, merger, or restructuring, customer data may be transferred under strict confidentiality terms.
4. CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI)
For VoIP and telecommunications services, we protect CPNI as required by U.S. and Canadian law.
We do not sell or share CPNI for marketing purposes.
CPNI is used only to:
- Provide or bill services
- Prevent fraud or illegal use
- Offer upgrades to existing customers (where legally permitted)
5. INTERNATIONAL DATA TRANSFERS
Your information may be stored or processed in:
- United States
- Canada
- Other jurisdictions where vetted partners operate
We use appropriate safeguards (e.g., Standard Contractual Clauses) for international data transfers.
6. DATA RETENTION
We retain information only as necessary for legal, operational, or regulatory purposes.
Typical retention periods:
- Billing/account records: 7 years
- Network logs: 90–365 days
- Support conversations: up to 5 years
- VoIP call logs (metadata only): 1–2 years
You may request deletion where legally permitted.
7. DATA SECURITY
We implement industry-standard security measures including:
- Firewalls and intrusion detection
- Encrypted storage and backups
- Multi-factor authentication
- Role-based access controls
- DDoS mitigation
While we take significant precautions, no system is completely secure.
8. COOKIES & TRACKING TECHNOLOGIES
We use cookies for:
- Authentication
- Fraud prevention
- Website analytics
- Improving user experience
You may disable cookies, though some features may not function.
9. CHILDREN’S PRIVACY
Our Services are not directed to children under 13.
We do not knowingly collect data from children.
If discovered, such data will be deleted.
10. YOUR RIGHTS
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Request corrections
- Request deletion (where legally allowed)
- Restrict processing
- Request data portability
To make a request, contact:
📧 privacy@clicktel.com
📞 1.954.923.9511
We will respond within legally required timelines.
11. EXTERNAL LINKS
Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time.
Substantial changes will be communicated via website notice or email.
13. CONTACT INFORMATION
For privacy-related inquiries or GDPR/PIPEDA requests:
Bcomms Technologies Inc.
d/b/a ClickTel Inc.
Email: privacy@clicktel.com
Phone: 1.954.923.9511
Address: 2450 Hollywood Blvd, Unit 406, Hollywood, FL, 33020
